Dependability

Being reliable and dependable are at the forefront of everything we do. If we give you our word, it's as good as done.

Integrity

All our workforce communicate as effectively with each other as they do with you. Keeping our customers informed is a cornerstone to our success.

Loyalty

We're proud of the fact that out customers come back to us time and time again. After all, there is no point attracting new business if your not looking after those you already work with.

 

Customer Care


All service calls we receive are recorded, tracked and updated by our service management database which is relayed electronically to our engineers.

We have invested in a workpad email system enabling engineers to complete worksheets on site which are relayed back to the service desk with detailed information on the call attended. This provides our customers with a live update within minutes of our visit, keeping the information flow a priority.

On attendance we will endeavour to make the equipment safe and fit for use. We aim to complete repairs on the first visit and to facilitate this our engineers carry a large amount of stock with them at all times.

However, there are occasions when parts will need to be sourced or fabricated, the time scale of this depends on the make and model of the failing part. During this process, we will provide regular progress reports to keep you updated with the situation.

We strive to provide the highest quality of customer service, delivered with professionalism, warmth, friendliness, individual pride and company spirit.

Public Liability Insurance


In order to fully protect our customer, their customers and the public in general, all our staff are covered by comprehensive public liability insurance up to £10 million. It's very unlikely we'll ever need to use it, but it's nice to know it's there, just in case.

 

© 2020 Ice Fabric Services Limited